We're always here to assist you.
Below, we've provided answers to the questions we get asked most often.
We encourage our customers to make conscious purchase decisions. By carefully selecting and ensuring the product meets your needs, you help us avoid unnecessary returns. This not only reduces waste but also supports our sustainability efforts.
♥️ Read Product Descriptions ♥️
Take the time to read product descriptions and specifications carefully.
♥️ Use Size Charts ♥️
Utilize our size charts and measurement guides to ensure you choose the right size.
♥️ Check Customer Reviews ♥️
Look at reviews from other customers to learn more about the product.
♥️ Ask Questions ♥️
If you’re unsure, don’t hesitate to contact us. We’re here to help.
By making conscious purchase decisions, you help conserve resources and protect the environment. Thank you for supporting us in this effort!
The price of our products like poster or phone cases varies depending on the desired size or model. To find out the exact price, simply click on the desired design and enter your preferred dimensions. This will give you an instant price overview.
All posters are printed on matte, durable, high-quality paper. This paper offers excellent tonality and detail sharpness, making it ideal for images and illustrations.
This product is made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions.
Our phone cases are produced with all-over sublimation printing, which prevents the designs from fading or peeling over time. The cases are made of shock-resistant and shock-absorbing materials that protect your phone from bumps and scratches. The dual-layer design protects your phone from accidental drops.
Depending on local availability, packaging can be made from recycled, partially recycled, or new materials. Cardboard boxes are used for packaging phone cases. Posters are packed in triangular kraft paper boxes to ensure safe delivery and avoid the use of plastic layers. Orders fulfilled in Australia are packaged in cylindrical cardboard tubes.
Order processing time is the period required to produce your desired products. Our processing time is calculated in business days:
Please note: Processing time does not include shipping. To estimate how long it will take for an order to reach its destination, add the estimated processing time and the estimated shipping time.
Processing large orders may take longer than the average of 3 - 5 days but will still be completed within 7 days.
The estimated delivery time is a forecast of when an order can be delivered. Consider the following:
Estimated processing time + estimated shipping time = estimated delivery time
The estimated shipping time is calculated based on historical shipping data for deliveries to your region.
The estimated delivery time is only an estimate, not a guarantee. You may receive your order later than expected for various reasons, such as:
We will, of course, do our best to meet the estimated delivery time. If you have not received your order after the estimated delivery time, please wait a few more days. Contact us (info.malou.studio@web.de), and we will check your order status and inform you of the next steps.
There are various reasons why an order may be returned. The most common reason is an undeliverable address. In other cases, the package was not collected at customs or was rejected or returned by the recipient.
When a product is returned, it is sent back to our partner print facility. Your shipment will be stored there free of charge for up to 30 days. During this period, you have the option of providing a correct address.
You can find more information in our return conditions.
For more information, please refer to our return policy.
Please note: New shipping costs will be charged for the return of your order. All returns that are due to an error on our part will be processed at our expense.
Since our products are made to order, returns and refunds are generally not possible. Exceptions apply only in the following cases:
To initiate a return or replacement, please contact our customer service within 14 days at info@malou-studio.com and include photos of the damaged or faulty product and also th damaged shipping box. We will review the case as quickly as possible and inform you of the next steps.
Thank you for your understanding and support!
Damaged Products: If your product was damaged during shipping, please contact us immediately. We will replace the damaged product.
To initiate a return or replacement, please contact our customer service within 14 days at info@malou-studio.com and include photos of the damaged or faulty product and also th damaged shipping box. We will review the case as quickly as possible and inform you of the next steps.
Thank you for your understanding and support!
